“One thing error messages never say is sorry. They’re just reporting, and they respect you enough to know you want the facts, clearly expressed, and don’t need to be apologized-to by a machine.”– Brent Simmons
“Research provides the inspiration, guidance, and validation we need to design great products. From the personal (like interviewing users) to the analytical (like metrics) there’s a continuum of research skills that are essential for design teams. The most effective companies integrate this discipline into their culture and make research a habit.”– John Zeratsky
[via an interview with Chrys Bader about Secret’s design principles]
Why frameworks are actually pretty great
Every once in a while I hear someone complain about the visual homogenization of the web, and front-end frameworks often get the brunt of the attack. This visual sameness isn’t necessarily a bad thing.
It only took me about two years to figure out how to word this.
“…[D]esign must deliver results. Designers must also accept that if they don’t, they’re not actually designing well; in technology, at least, the subjective artistry of design is mirrored by the objective finality of use data. A “great” design which produces bad outcomes —low engagement, little utility, few downloads, indifference on the part of the target market— should be regarded as a failure.”– Mills Baker
“Sometimes I’ll be walking her through some sort of interface over the phone and I’ll tell her to delete a file, only to realize that “Delete” is an icon. I’ll have to tell her at that point to search for some icon that looks like a trash can or an “X” or something. I’ve heard her say something genius after finding it like “Why doesn’t it just say ‘Delete’?”.”– Tony Gines
“You’ll come to appreciate that it can be better to help others reach the right outcomes themselves than do it yourself. That, of course, is what we call leadership.”– Cennydd Bowles
“Everyone in a company should have empathy and practice design regardless of their title. Design can no longer be just be an outsourced add-on, limited to putting “lipstick on a pig.” Tech moves too fast for such short-sighted design thinking; it won’t be a lasting advantage.”– Enrique Allen